Privacy Policy
Effective date: October 19, 2026
RepRise ("we," "us," or "our") provides software that helps businesses request and collect customer reviews and feedback by text message and email, and reports on the results. This Privacy Policy explains what information we collect, how we use and share it, and the choices you have. It applies to our website at reprisereviews.com and to our services.
1. Information we collect
- Information you give us. When you contact us or sign up through our website forms, we collect your business name, your name, your email address, your phone number (optional), and anything you tell us about your business.
- Information from our client businesses. When a business uses RepRise, it gives us account and setup details, such as its name, address, contact person, and the link to its Google review page. It also gives us contact details and visit or service information for its customers, such as name, phone number or email address, and the date of the visit, so that we can send review requests and surveys on its behalf.
- Information from our clients' customers. When someone responds to a review request or survey, we collect their ratings, comments, and survey answers, along with information about the message itself, such as whether it was delivered and whether the person opted out.
- Technical information. Our website and hosting providers automatically collect basic technical data, such as IP address, browser type, and the pages visited.
2. How we use information
- To provide, operate, and improve our services.
- To send review requests and surveys on behalf of our client businesses.
- To create reports and summaries for our clients.
- To communicate with you about your inquiry or account, including onboarding, demos, support, and account notices.
- To keep our services secure, prevent misuse, and comply with legal obligations.
3. Text messaging
If you give us your mobile number and agree on our sign-up form, we may text you about your RepRise inquiry or account. These messages include onboarding and setup updates, demo and appointment reminders, replies to your questions, and account and support notices. We send up to 6 messages per month. Message and data rates may apply. You can reply STOP at any time to opt out and HELP for help. Consent to receive texts is not a condition of purchase. See the SMS Program Terms in our Terms of Service for details.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All categories of information exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes.
4. Messages we send for client businesses
When we send review requests or surveys on behalf of a client business, we act on that business's behalf. Responses are shared with that business. The business is responsible for having permission to contact its customers. People who receive these texts can reply STOP at any time to stop messages from that business.
5. How we share information
- Service providers. We use trusted providers that process information on our behalf, such as website hosting and form processing (for example, Netlify), text message delivery (for example, Twilio), and email, documents, and spreadsheets (for example, Google). They may use the information only to provide services to us.
- Client businesses. Ratings, comments, and survey responses are shared with the business they relate to.
- Legal and safety. We may disclose information if required by law or to protect the rights, property, or safety of RepRise, our clients, or others.
- Business changes. If RepRise is involved in a merger, acquisition, or sale of assets, information may be transferred as part of that transaction.
We do not sell personal information.
6. Retention
We keep information for as long as needed to provide our services and for legitimate business and legal purposes, and then delete or de-identify it. You can ask us to delete your information at any time (see "Your choices and rights" below).
7. Security
We use reasonable administrative and technical safeguards to protect information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
8. Your choices and rights
- Text messages. Reply STOP to any text to opt out. Reply HELP for help. You can opt back in by replying START.
- Email. You can unsubscribe from marketing emails using the link in the message.
- Your information. You can ask us to access, correct, or delete your information by emailing support@reprisereviews.com. Depending on where you live, such as California, you may have additional rights under local law, and we will honor requests as required.
9. Children
Our website and services are intended for businesses and are not directed to children under 13. We do not knowingly collect personal information from children.
10. Changes to this policy
We may update this policy from time to time. We will post the updated version on this page and change the effective date above.
11. Contact us
RepRise
3456 E Blue Ridge Pl, Chandler, AZ 85249
Email: support@reprisereviews.com or info@reprisereviews.com